Delivery & Shipping
Local orders will be shipped via local shipping companies: JNE or Tiki.
Overseas orders are welcomed (please contact us via email for overseas orders: firstname.lastname@example.org).
Overseas orders will be shipped using EMS (please contact us to consult about the shipping fee to your country).
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of pending payment verifications or customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
During promotional periods, please kindly note there may be slight delays to shipping. We apologise for any inconvenience caused.
Sunset Limited do not hold any responsibility such as loss and shipping delays after the orders been passed to the third party shipping companies (mentioned above).
Delivery Times and Costs
Orders will be for delivery within 1-2 business days (Monday – Friday) after the order is placed and the payment has be cleared.
Orders placed after 10:00 a.m. Monday to Friday (Jakarta Time) will be processed the following business day.
Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale, oversized/overweight, marketplace and print products. Your order will be shipped using economy shipping.
Please allow extra time for your order to be processed during Indonesian’s public holidays and busy periods. For details on public holidays in the destination country, please refer to your local government website. Note that delays may occur as a result of pending payment authorisations.
In addition, note that orders made during our announced holidays or break will be processed the following business day.
Once your order has shipped, we will send you your tracking information for your to track. You can also visit the courier service’s official website and enter your tracking number to check the status of your shipment.
Import Taxes & Duties
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Sunset Limited. For further details of charges, please contact your local customs office.